RELATIONSHIP OFFICERS (12 POSITIONS) - POSTAL BANK .:: Jobs in Tanzania

Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as mended by Act No. 11 of 1992. TPB is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products.

TPB is a Bank, whose vision is “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of effective organizational development and management of its human capital in an effective way, TPB commits itself towards attaining, retaining and developing the highly capable and qualified workforce for TPB betterment and the Nation at large.

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized Relationship Officers (12 positions) to join the Bank in Retail Banking Directorate team. The person will be responsible to develop business relationships with the Bank clients across the bank network so as to grow loan portfolio to set levels as per allocated targets. Also harvest the business relationships with clients so as to drive service usage and grow deposits from SME’s clients. He/She will further be responsible to produce a terms of reference proposal document for each new model development, prior to the commencement of the model build. He/She will ensure document details the entire model lifecycle, from initial model design, validation through to implementation of the final model, management reports are provided on a timely manner, contributed positively towards collections, acquisition and recovery strategy.

Reporting Line: Directly to Branch Manager & Indirectly to Senior

Manager Business Banking (SMBB)

Location: to be allocated by the Directorate of Retail Banking

Work Schedule: As per TPB Staff regulations

Salary: Competitive fringe benefits

Main Purpose of the Job

 Customer acquisition by actively soliciting potential clients

 Managing the bank’s loan portfolio by ensuring close follow ups of their respective customers.

 Directly work with customers to deepen existing relationships through the analyses of needs and provision of products and services.

 Creatively tailor products to meet individual customer needs.

 Responsible for the growth of quality Business loans portfolio

 Analyses and reviews quality of potential and existing business to ensure maximum profitability.

 Maintain accurate and up-to-date records of all actual and attempted customer interactions.

 Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.

 Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.

 Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.

 After consideration of individual case merits, recommend credits applications for approval by relevant authorities.

 Manages credit quality standards through effective management of risk according to the Credit manuals and policy.

 Be conversant with the AML/CDD requirements. Undertake actions to ensure compliance & report suspicions. Exercise due care & diligence in ensuring all anti-money laundering and CDD requirements are complied with.

 Guide prospective customers who come over the counter for enquiries.

 Perform any other duties as may be assigned by Branch manager from time to time.

 Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.

 Scrutinize loan applications, to review feasibility reports and prepare appraisal reports and accompanying memorandum for action of by relevant loan sanctioning authority.

 Process credit proposals received from customers and submit them with recommendations to the concerned higher authorities.

 Verify loan application forms, crosschecking the requirements and advise customers accordingly.

 Maintain borrower’s files and ensure that all pre-disbursement conditions are fulfilled.

 Carry out regular follow-ups on loan recoveries/cheques collections from employers

 Ensure that loan installments from customers are posted into relevant accounts.

 Follow-ups on non-performing loans/customers that are not paying their loan as per the agreement.

 Follow-ups of loan charged-off to ensure that they are recovered from respective obligor/employers.

 Ensure that weekly, monthly, quarterly, annual and any other reports on loan portfolio are accurate, complete, and prepared on schedule.

 Prepare all branch returns and ensure they are in accordance with the credit policy and lending manual.

 Verify postings of loan administration fees for customers whose loans have been disbursed.

 Ensure proper filling of customer credit documents and correspondents.

 Improving the quality of our data by ensuring all their customers data is captured as per KYC set rules and regulations.

 Any other duties as assigned by their supervisors.

Essential Duties and Responsibilities:-

 Growth of the business banking products within the set targets.

 Geographical mix and sectoral distribution in line with the set thresholds.

 Achievement of the set targets on interest and other income from business banking product.

Qualifications, Experience and Skills required:

Education: Bachelor degree in Banking, Accounting, Sociology, Economics,

Marketing, Business Administration, Actuarial Science, or Any

other Related Fields.

Key Performance Indicators

 Meets and exceeds the set performance benchmarks

 Contribute positively towards minimizing cumulative loan processing turnaround time

 Minimum impairment provision across all credit portfolios

 Ability to solicit and close deals

Skills and attributes

 Strong leadership & people management skills

 Positive and Optimistic attitude.

 High levels of Personal Motivation to achieve set targets

 Team player

Salary & Remuneration: The position attracts a competitive salary package,

Which include other fringe benefits.

Mode of Application

Applicants are invited to submit their CVs and application letters only (indicating the position title in the subject heading) via e-mail to: recruitment@postalbank.co.tz other credentials including testimonials and original certificates will be shown during the interview.

Deadline

The deadline for submitting the applications is two weeks from Friday, 14th February 2014 being regarded the first appearance of the advertisement of this post in our website (www.postalbank.co.tz), and any other advertisement model. The Deadline is therefore 28th February 2014.

Tanzania Postal Bank is an Equal Opportunity Employer

A candidate, who will not be contacted by Tanzania Postal Bank within seven (7) days after the closing date, should consider his application as unsuccessful. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment and reference checking.